Last updated: April 12, 2025

This Privacy Policy explains how we collect, use, and protect your information when you use the Pernell app and related services.

1. What We Collect

We collect only the information needed to provide and improve our service, including:

• Account details like your name and email.

• Call metadata such as call duration, timestamps, and phone numbers (but not call content unless permission is granted).

• Voicemail transcripts and summaries if you enable AI receptionist features.

We do not sell your data or use it for advertising.

2. How We Use Your Data

We use your information to:

• Provide the Pernell service

• Improve features and performance

• Respond to support requests

Your data is stored securely and only accessible by authorized team members.

3. Call Handling & Transcripts

If you use the AI receptionist, your calls may be transcribed using third-party AI services (e.g., OpenAI or similar providers). These services process the data solely to generate responses and summaries.

4. Data Security

We take reasonable steps to protect your data, including:

• Encryption in transit